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Wishing everyone a colourful Holi.

Holi celebrates the arrival of spring, the end of winter, the blossoming of love and for many, it is a festive day to meet others, play and laugh, forget and forgive, and repair broken relationships. The festival also celebrates the beginning of a good spring harvest season.

#customerexperiencelab #holi #holifestival #festivalofcolours
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Wishing everyone a colourful holi. Holi celebrates the arrival of spring, the end of winter, the blossoming of love and for many, it is a festive day to meet others, play and laugh, forget and forgive, and repair broken relationships. The festival also celebrates the beginning of a good spring harvest season. #customerexperiencelab #holi #holifestival #festivalofcolours

Learning, Leading, Inspiring, Breaking barriers, Creating their own rules, Loving, Laughing, Growing, all while being who they are.

Celebrating not just the women in this frame but also everyone who's made an impact on our lives, both personal and professional.

One step forward each day towards achieving gender equality.

#womensday2022 #womenpower #customerexperiencelab #celebratingwomen #breakthebias2022 #iwd2022 #genderequality #learning #leadingthechange #inspiringwomen
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Learning, leading, inspiring, breaking barriers, creating their own rules, loving, laughing, growing, all while being who they are. Celebrating not just the women in this frame but also everyone whos made an impact on our lives, both personal and professional. One step forward each day towards achieving gender equality. #womensday2022 #womenpower #customerexperiencelab #celebratingwomen #breakthebias2022 #iwd2022 #genderequality #learning #leadingthechange #inspiringwomen

Human Behaviour has changed immensely over the last couple of years due to the pandemic and its after-effects.
This has caused brands to question how they can re-establish the interrupted relationships with their customers in this new normal.

The pandemic has undoubtedly transformed consumer behaviour, setting into place and accelerating
trends that are likely to stick around for a long time. Three-quarters of consumers tried new shopping behaviours during the
pandemic, according to a McKinsey report.

It has been noticed that many are moving to lesser-known and newer brands in favour of better convenience and value. Closed storefronts, increased demand for digital
services, production delays, shipping and logistics delays are just some of the talked about disruptions that brands are facing in recent times.
With these challenges as obstacles, many are not comfortable investing in any indirect marketing. Enhancing customer experience is one of them.

That is exactly what brands must be doing. One of the most important shifts over the last couple of years
has been the emerging opportunity for brands to connect with, check on, help and engage with their customers. Their pandemic lifestyles hold valuable lessons.

As we look ahead to life after the pandemic, we will see the same consumer trends continue - and it’s up to
brands to rise to the challenge to meet their customer's expectations.

Firstly, this will require an investment in customer experience - designing it well to deliver the best possible outcome for most customers.
Secondly, it will take scale. A challenge for all businesses - especially as they meet the expected post-pandemic growth - will be how to scale excellent customer experiences to maintain a competitive edge while lowering their overall cost to serve.

Marketing automation is the solution to help businesses achieve their marketing goals and maintain excellent customer experiences - winning the hearts and minds of customers in these ultra-competitive times.

At Customer Experience Lab, there are two tools used commonly to holistically plan automated journeys around customer needs
1. AI-driven omnichannel customer interaction platform.
2. AI-driven customer sentiment and quality measuring tool.

To learn more about how we can help you Scale your Customer Experiences, email us at [email protected]

#customerexperiencelab #customerexperience
#aidriven #omnichannel #customersentiment #helpdesk
#ticketingsolution
#genesysclould
#sparrowticketting
#ContactCentre
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Human behaviour has changed immensely over the last couple of years due to the pandemic and its after-effects. This has caused brands to question how they can re-establish the interrupted relationships with their customers in this new normal. The pandemic has undoubtedly transformed consumer behaviour, setting into place and accelerating
trends that are likely to stick around for a long time. Three-quarters of consumers tried new shopping behaviours during the
pandemic, according to a mckinsey report. It has been noticed that many are moving to lesser-known and newer brands in favour of better convenience and value. Closed storefronts, increased demand for digital
services, production delays, shipping and logistics delays are just some of the talked about disruptions that brands are facing in recent times. With these challenges as obstacles, many are not comfortable investing in any indirect marketing. Enhancing customer experience is one of them. That is exactly what brands must be doing. One of the most important shifts over the last couple of years
has been the emerging opportunity for brands to connect with, check on, help and engage with their customers. Their pandemic lifestyles hold valuable lessons. As we look ahead to life after the pandemic, we will see the same consumer trends continue - and it’s up to
brands to rise to the challenge to meet their customers expectations. Firstly, this will require an investment in customer experience - designing it well to deliver the best possible outcome for most customers. Secondly, it will take scale. A challenge for all businesses - especially as they meet the expected post-pandemic growth - will be how to scale excellent customer experiences to maintain a competitive edge while lowering their overall cost to serve. Marketing automation is the solution to help businesses achieve their marketing goals and maintain excellent customer experiences - winning the hearts and minds of customers in these ultra-competitive times. At customer experience lab, there are two tools used commonly to holistically plan automated journeys around customer needs
1. Ai-driven omnichannel customer interaction platform. 2. Ai-driven customer sentiment and quality measuring tool. To learn more about how we can help you scale your customer experiences, email us at info@cexlab. Com

#customerexperiencelab #customerexperience
#aidriven #omnichannel #customersentiment #helpdesk
#ticketingsolution
#genesysclould
#sparrowticketting
#contactcentre
4 months ago
Customer experience lab

Wishing everyone a blissful Maha Shivaratri.

#mahashivaratri #mahashivaratree2k22 #mahashivaratri #customerexperiencelab
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Wishing everyone a blissful maha shivaratri. #mahashivaratri #mahashivaratree2k22 #mahashivaratri #customerexperiencelab

Sparrow ticketing integrated with Genesys.
The ticketing system is one of the most fundamental tools that help create the right atmosphere to create a memorable user experience. Connecting customers to the right people, in the right way, and in the right channel, is the core of a successful customer experience.
A highly configurable, web-based customer support ticketing system designed to handle all your customer-focused communication needs.
#customerexperience #userexperience #Sparrowticketing #integratedwithGenesys #customerexperiencelab
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Customer Experience is the next competitive battleground. It is where the business will be won or lost.