Quality that make sense

Quality Management

AI & BI Enabled Quality Management solution provides you with a single, comprehensive approach to quality management, guaranteeing that all contacts and transactions are carefully supervised and that performance indicators are tightly connected to the most important goals.

Key Features

Quality management maintains a desired level of excellence

Random, Unbiased, Stratified Sampling options

100% Voice Coaching
to the Agent

Automated Reporting

Automated Calibration &
Auditor Process

Control and Visibility to management

DIY Quality form
Design

Create Call, Chat, Email Libraries
for Training & Coaching

Fraud Detection

BI Tools

Make data personal

Process, analyse, and anticipate large volumes of past, current, and future data in order to get real time business insights. Sparrow BI has minimal reliance on the MIS team.

Key Features

Quality management maintains a desired level of excellence

Random, Unbiased, Stratified Sampling options

100% Voice Coaching
to the Agent

Automated Reporting

Automated Calibration &
Auditor Process

Control and Visibility to management

DIY Quality form
Design

Create Call, Chat, Email Libraries
for Training & Coaching

Fraud Detection

Fastest integration for your brand.

50+

Team Members

10+

Countries

50+

Implementations
globally

100+

Years of combined
CX experience

What Our Client Says

Our clients send us bundle of smiles with our services and we almost love them a lot.

Customer Experience Lab team works hard to meet customer requirements on time and customizes the solution to meet customer needs.
COO
tonik
tech-mahindra
terribit
swigy
monneymax
mphasis
karvy
kbzbank
infosys
franklinn
Fujitsu
collectius
cemex
banyan-tree
arya