Digital Transformation

Customer Experience Lab engages a design led thinking process and software development methodology with focus on business modernization, digital transformation and customer experience as key business drivers. Reach new age customers with a wider audience reach by using Digital landscape & automation.

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Enterprise Productivity Tool

Customer Experience Lab comes with more than 100+ Man years of experience in CX Consulting and implementation across the globe. We have identified the several gaps in the customer journey and have developed the platform and the tools as a solution. Tools are infra and data agnostic which can be easily mounted on the existing technology stack without much efforts and investments. The tools cater to important aspects of customer service like Quality, Analytics, Process Automation, Screen Consolidation, NPS, Omnichannel Management, Field force Optimization, Employee Assessment and more.

Customer Experience Cloud

Customer Experience Lab has invested in forming the cloud contact centre (CCaaS) strategy suitable for start-ups, mid market and large enterprises. Besides an omni cloud channel contact centre, there are products and services offered by Customer Experience Lab which leverages the cloud platform to assist an enterprise to serve across the different phases of a customer journey. Pay-as-you-go, data security and scalability are the key benefits. It is available across India and South East Asia.

CX Consulting

Process consulting and gap analysis for user experiences help enterprises with strategies across the journey. In today’s scenario B2C business success depends heavily on customer experience. We at Customer Experience Lab believe in adopting varied approaches where we keep the customer at the core while designing technology solutions around it. We map the customer journey first and then choose the technology implementation path accordingly.

We are a consulting company, a development house, and OEM partners, all tied up in one to help your enterprise set up state of the art CX solutions.

Customer Experience lab

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Customer Experience is the next competitive battleground. It is where the business will be won or lost.