Older technology that didn’t meet their digital plans was one of the main constraints for this corporation.
We are talking about one of the largest pawn broking retailers in SE Asia with a large no. of retail outlets operating across the islands.
Using the Genesys Pure Cloud platform, our team provided cloud based solutions with automation to improve customer experience. The omni channel strategy including an intelligent BOT allowed their customers to interact seamlessly across the channel of choice and convenience. Since the customer journey is tracked and retained, there are no repetition of tasks or providing information.
We have also been a part of tightening integrations and automation like channel of choice while the company has expanded across the ASEAN region.
As the industry leader, the company is amongst the first pawnbroking chain in the region to pioneer online payment services, together with online valuation service and an e-SHOP, bringing a seamless online experience to the customers.
We are happy to be a part of their success.