Health care is the maintenance and/or improvement of health through prevention, diagnosis, treatment, amelioration, cure of disease, illness, injury, and other physical and mental impairments in people. Medicine, dentistry, pharmacy, midwifery, nursing, optometry, audiology, psychology, occupational therapy, physical therapy, athletic training, and other health professions are all part of health care. It also includes work done in providing primary care, secondary care, and tertiary care, as well as in public health.

It has become essential for all stakeholders in the system to deliver excellent customer support. 24×7 help desk support with expert health specialists forms the lifeline of health care. It is where people call for

  • Instant help
  • Schedule appointments
  • Get connected to specialists
  • Scheduling Doctor’s appointment through Omni-channel Interactions
  • Instant confirmation and reminders over calls and SMS
  • Unified View for Patients Information and related reports
  • Customise Patient Experience by empathising with patients emotion
  • Reaching out to the patients at home through video consultations or home collection service
  • Nursing Care at home

We have a comprehensive suite of products that will drastically ease hospital management, provide all data at fingertips for better care and increase its patient base and patient loyalty at the same time.

This is a platform where health care providers can communicate more effectively and help improve the health and well-being of the people who depend on them. Strategies to make sure health care providers are aware of treatment guidelines and recommended services are also key to improving health.

Our suite of products will

  • Enhance Proactive Customer Service
  • Deliver consistent Omnichannel Experience
  • Reduced call abundance
  • Improved Patient Engagement and satisfaction
  • Delivering Patients Reports via mail-in time
  • Integrated Omnichannel Patient Journey
  • Optimized scheduling and follow-up process
  • Improved Forecasting and Resource Scheduling
  • More Balanced Occupancy Rates between functions

We are partnered with the pioneers in cloud technology, Genesys. This enables work from anywhere. Our Solution provides seamless integration with Hospital Management System. Sparrow Ticketing solution helps access all information in one window. This enables booking physical appointments or video consultations through different channels (Voice, email, chat/chatbot, voice bot). Intelligent routing increases the efficiency of calls. Workforce management increases the efficiency of using available resources. We also create and enable scripts for online payment for appointment booking, lab tests, ordering medicines etc

Talk to CEx Lab today or write to them at [email protected] to find out how we can help you with a smooth transition to the cloud.