Customer Experience solutions for every industry.
We empower companies to deliver more efficient and effective customer experience using innovative
design thinking and technologies.
Customer Experience Lab
Our Products & Solutions
Digital Transformation
Reach the new age customers with a wider audience reach by using Digital landscape & automation.
Enterprise Productivity Tool
Achieve and measure the organizational productivity by connecting both front and back office operations. These tools can help in impacting the Customer Effort Score (CES), which is more relevant in today’s time.
Customer Experience Cloud
Extend seamless experience to your customer via multiple touch points across customer journeys using cloud.
CX Consulting
We help you know the business gaps, process definition and multidimensional technology adoptions. We work in the areas of CSAT, NPS and impacting the Customer effort score (CES). The team follows a methodology of outside in rather than inside out.
Customer Care Solution
IVR
Workforce Management
Reports & Analytics
Help Desk Management
Sales CRM
Chat Bot
BI Tools
Debt Collection
Quality Audit Tool
Customer Experience Lab
Our Solutions
Digital Transformation
Reach the new age customers with a wider audience reach by using Digital landscape & automation.
Enterprise Productivity Tool
Achieve and measure the organizational productivity by connecting both front and back office operations. These tools can help in impacting the Customer Effort Score (CES), which is more relevant in today’s time.
Customer Experience Cloud
Extend seamless experience to your customer via multiple touch points across customer journeys using cloud.
CX Consulting
We help you know the business gaps, process definition and multidimensional technology adoptions. We work in the areas of CSAT, NPS and impacting the Customer effort score (CES). The team follows a methodology of outside in rather than inside out.
Customer Experience Lab
Our Products
Genesys
Silver Partner in ASEAN
Pure Engage
Genesys Cloud
Pure Connect
Cloud CXP
Hosted CX Cloud Services
Cloud Contact Centre
Cloud CX Tools
Integrated CRM
Sparrow
Unified agent desktop
Productivity Suite
Mobile App
Quality & BI Tools
Oracle
Marketing Cloud solutions
Integrated information from cross-channels
Content, Social marketing
Data management
Twilio
Cloud communication platform
API based voice building
Messaging and SMS Application
Customer Experience Lab
Success Stories
How one of the largest quick service restaurants in India had a 250 contact center up and running in just 3 days.
Challenges and the solutions while building a contact center for banks.
Moving away from a traditional contact center can add velocity to your business.
Our Clients
Customer Experience lab
Ready to talk?
Customer Experience is the next competitive battleground. It is where the business will be won or lost.
