by admin | Dec 27, 2020 | Case Study
One of the Largest Quick Services Restaurant in the world. They outsourced the contact center operations to a large BPO in India. Christmas was just a week away. A huge spike in orders during Christmas was anticipated. The design and implementation time for the...
by admin | Dec 27, 2020 | Case Study
A leading and most trusted online healthcare provider in India, started with the sole intent of making healthcare accessible and affordable to all. They help patients connect with local pharmacy stores and diagnostic centres to fulfil their medical requirements. They...
by admin | Dec 27, 2020 | Case Study
One of the largest public banks of India with more than 15 million customers & 1900 branches across India. With the increase in business and growing customers, Bank of Maharashtra was looking out for upgrading the contact center. Some of the critical challenges...
by admin | Dec 27, 2020 | Case Study
A Traditional Training Institute providing training in Aviation, Hospitality and Travel Management with branches throughout India. The business was growing, and the number of new branches were multiplying, and so was the pressure on the contact center. With the calls...
Recent Comments