Traditionally, customer experience is restricted to contact centers. However, there is an universe which is on either side of the contact center where a customer interacts with the enterprise through the different phases of the business process. Discover, Attract, Acquire, Serve, Retain. Cex Lab came into being with the vision of curating winning experiences across the customer journey with its consulting and implementation services along with its suite of products both developed inhouse and from other OEMs.
We are a team of CX enthusiasts, with a combined experience of 100+ years in the industry who came together in 2018, started operations in India and expanded to the ASEAN countries within the next year. We are currently a 55 member team with offices in 7 locations across India and South East Asia. We have been growing at a rate of 100% year on year.
We have been recognised by Genesys as the most Disruptive CX Partner for APAC and the most Innovative Partner for SEA. CIO Review India Magazine listed us as one of the Top 10 CX consulting companies. Our mission is to create wealth for our eco-system – our people, our partners, and our customers.
Years of combined CX experience
Customer Experience lab
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Customer Experience is the next competitive battleground. It is where the business will be won or lost.